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About Us: Company Profile
Analytical Technologies Group services and maintains analytical and bioprocess instrumentation with a focus on FPLC equipment and bioprocess skids in addition to single & multi-mode microplate readers and microplate washers.
Our Expertise Minimizes Your Downtime
ATG has made a deliberate choice to focus on just a handful of equipment lines to ensure we are absolute experts in repairing and maintaining these instruments. We are able to troubleshoot and repair instruments down to the component level in the field. As a result, your systems will experience minimal downtime. Our approach to service and the reason we’re able to deliver extraordinary quality and rapid turnaround is that we have not over-extended ourselves claiming to be experts on every system out there. With focus comes in-depth knowledge and experience, which results in success.
Service Mission
We strive to be not just another service provider, but a trusted adviser. We understand the critical impact of downtime, which drives us to resolve your service issues quickly and in the most cost-effective manner.
When you call for service, you immediately speak with a Customer Service Representative specifically assigned to you. An ATG Field Service Engineer, contacts you the same day to perform a fact finding call on your system’s problem. We can then have an ATG Engineer on site within 48 hours when needed.
Our customers routinely cite our high level of integrity, reliability and trustworthiness as some of the reasons we are their preferred service provider. Our mission is truly exemplary service, and we will not rest until you are fully satisfied.
Value
We provide cost-effective service and can be flexible on structure to accommodate budgetary constraints. ATG prices are very compelling in comparison to the manufacturers’, and our component-level repairs avoid excessive and unnecessary up-charges for full module swaps, lowering your total cost of ownership. We extend the useful life of your equipment, enhancing your return on investment. We ensure that you get the best possible service without spending money needlessly, and find the best AND the most cost-effective solutions to your problems.
Our Mission and Core Values
Our Mission is to support scientific discovery.
We provide proactive, responsive, and affordable service and offer quality instruments in full alignment with the long-term interests of our scientific laboratory customers.
Our primary goal is to maximize your uptime and minimize your downtime.
Our team demonstrates and embodies the following core values:
- Professionalism
- Accountability
- Commitment
- Tenacity
- Selflessness
ATG Instruments is committed to enhancing energy conservation and sustainability through the efficient recycling of high value instrumentation, reducing the need for exceptionally energy-expensive manufacturing of new equipment.
Our location: 179 Cross Road, Waterford, CT 06385
